Live Scan Questions & Answers


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Our clients frequently ask the following questions. We posted them here to help you better understand the fingerprint procedures. Our answers are a courtesy only, with no warranty or guarantee that they are completely accurate.

How the Live Scan Fingerprint background check is conducted?
If a person needs a background check when applying for a job or licensing, he/she may go to a licensed fingerprint site to have his/her fingerprints taken. The fingerprints will usually be digitally taken and electronically sent to the DOJ (Department of Justice) and/or the FBI to conduct a background check.

How long does it take to conduct a background check?
If the fingerprints are digitally taken, via  live scan, and electronically forwarded to the DOJ and/or FBI, it will normally take about 2-5 days for the clearance notice to be sent back to the requesting agency.

Why some applicants do not receive a clear notice within a short period of time?
There may be several reasons for a delay:
  •  DOJ may need to contact other agencies to receive further information and determine if the applicant has a reportable record.
  •  DOJ may have an incomplete record and needs to obtain additional information about the results of an incident on your record.
  •  DOJ needs a further review, or may need to manually review a record and make sure the record is correct.
Where do I go if I need a fingerprint service?
We welcome you to come to Safe & Secure, and Walk-ins are just fine.
If you are not in our area, you can log on to the Attorney General’s Website at:
 http://caag.state.ca.us/fingerprints/publications/contact.htm
or search Fingerprint + City that is close to you to find locations.

Can I go anyplace that provides the fingerprint service?
To make sure the transaction goes smoothly, it is best to have an experienced and responsible live scan technician to insure all the information is input and sent correctly. You also need to find a reliable fingerprint location that will keep your crucial information safe and secure, and your request for fingerprinting service forms will only be destroyed in a proper way after a certain time frame.

Why DOJ and/or FBI may reject a fingerprint transaction?
The major reason is lack of Sufficient Clear Ridges. It means the fingerprint ridges are too low to read. DOJ and/or FBI may also reject a fingerprint transmission due to a fingerprint technician’s error.

What are the reasons for not having clear fingerprint ridges?
The major reasons are too much hand washing, dry skin condition, aging, etc.

If my fingerprints are rejected, what should I do?
You should go to the same location where you originally had your fingerprints taken to avoid any charges. Most Live Scan locations will not charge any fee for a resubmission. Please make sure that the live scan operator inputs the same ATI number that was used on your original request form for live scan fingerprints.

Can I check my fingerprint transaction status?
Yes. Three or four days after fingerprinting, you can call the DOJ 24 hour automatic system 916-227-4557 for a transmission status check.
You need to have the ATI number and date of birth ready. The ATI number is the fingerprint transmission number, and it always appears in the following sequence: 1 Letter, 3 Numbers, 3 Letters and 3 Numbers.

Does the DOJ send a clearance report to the Live Scan Site?
No. The report is confidential; therefore, the DOJ will only send it to the your requesting agency. The requesting agency means the agency that requested a Live Scan Fingerprint Background Check on you.

How long does it take for your technicians to take my fingerprints?
It usually takes about 3-5 minutes. No appointment is necessary at Safe & Secure. We are open six days a week.

Mon - Fri            9:00am - 6:00pm            Walk-ins
Saturday            9:30am - 3:00pm            Walk-ins

What is the most rewarding part of your job?
Clients’ satisfaction is our goal. Safe & Secure has become a very popular place for locals seeking fingerprint services. We have so many referrals and repeat customers, and that means a lot to our business. Knowing clients are happy with our service is the most rewarding part of our job.

About Safe & Secure:

Safe & Secure office is located on the South side of Pacific Coast Hwy, between Hawthorne Blvd. and Anza Ave., in the same shopping center as Walgreens Drug Store. The address is 4172 Pacific Coast Hwy. Unit 103, Torrance.

Safe & Secure is a well-established company who offers a wide variety of services, primarily focusing on: Live Scan fingerprinting, FBI Ink Card (FD-258) fingerprinting, Notary & Passport Photo Services.

A Family Law & Estate Planning Attorney is on site. We handle Divorce, Living Trusts, Wills, Probates, etc.

If you have any questions that are not answered here, please call Elsie at 310-373-3202, drop us a line or click on the Contact Us link to send us an email, and we will contact you shortly.


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